A notification about out-of-date billing appears when:

• The payment method for your workspace is expired, invalid, or has insufficient funds.
• Your company’s Expensify trial has ended, and it’s time to upgrade your subscription.

Identify the Billing Owner

1. Hover over Settings and click Workspaces.
2. Select the workspace with the ! symbol.
3. Locate the Billing Owner listed.
4. Ask the Billing Owner to follow the next steps. If you need to take over billing, click Take Over Billing.

Update Payment and Retry Billing

Note: Only the Billing Owner can complete this step.

1. Ensure the linked card or bank account has sufficient funds.
2. Hover over Settings and click Account.
3. Select the Payments tab.
4. Choose one of the following:
   • Click Retry Billing if the previous payment failed due to insufficient funds.
   • Click Add Payment Card to enter a new payment method.

Once the payment is processed, the out-of-date billing notification will disappear.